We at ThePixelDen.com (Throughout the site, the terms “we”, “us” and “our” refer to ThePixelDen.com or/and AltYod eBusiness Solutions) reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified as fraud. Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Please read all the information below carefully.
In case we receive a cancellation request and the order product is not yet printed, we shall cancel the order immediately and refund the entire amount back. Order process status shows up on your ‘My Account’ dashboard once you sign-in to your account. Order Cancel request can be raised by submitting a Customer Service ticket before order is shipped. Order is shipped within 3 to 4 working days from the date of order. It is always better to initiate Cancellation within 2 days from the Order made to avoid any shipping hassle. More information on our Shipping Policy.
As soon as we initiate your refund, you will receive an email from our payment processing company informing you the same. Refund payment may take 5 – 21 business days to reflect in your bank account. In case of Netbanking transactions, certain government banks may take some more days. If you haven’t received refund within said period, please contact your payment card issuing bank/company, there is often some processing time before your refund is officially posted. Refunds will be credited back to the original mode used for payment. Cancellation fee may or may not be applicable to you depending on the payment processing company’s refund/fee policy. Please read refund/fee policy carefully on their website before making a payment.
If you’ve done the above and you still have not received your refund yet, please contact us thru Customer Service ticket.
If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal life cycle process. No refund is initiated. You can find your order’s ‘Tracking Information‘ on the order page of your ‘My Account’ dashboard once order status updates to ‘Completed’.
In case, if the product delivered to you is in perfect condition but you does not want to keep the product, we do not accept any returns and refunds for modification in order for size or color or any reason whatsoever once order is delivered.
- In the case of issues related to misprinting or damaged in transit or manual errors or defective items sent to you, it must be communicated to us within 4 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 6 days after the estimated delivery date.
- In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 4 days from the date of delivery of the product. In order to raise a replacement request, raise a Customer Service ticket and send us picture of the broken product along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification.
- To make sure that you receives the best product, we offer completely free replacements to you due to misfit and misprint errors. We will have your replacement product shipped out immediately once order is verified and approved for replacement.
- We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled.
If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 or more for correcting the address after the shipment has started travelling by courier/logistics company.
Non-availability of Recipient:
If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to you. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases.
Delivery not claimed:
In case delivery is rejected by you, any such return or rejections are marked as ‘Returned to origin’ (RTO) once it is received by us. Would store the returns for a period of 30 days from the date of the order being marked as RTO and you can choose to request for re-delivery within this period of 30 days. You will be charged a reverse shipping fee which is equal to the forward shipping fee in such case. In case no re-delivery requested, after 30 days from RTO date we will refund the entire amount back.
For any above related issues, our existing customers can raise a Customer Service ticket.